Refund Policy

Thank you for choosing HilliantGroup.in. We value your satisfaction and want to ensure that you have a positive experience with our services. This Refund Policy outlines the guidelines for requesting refunds for products or services purchased through our website.

1. Eligibility for Refunds

1.1 Services: Our services may include consulting, research reports, or other professional services. Due to the nature of these services, refunds may not be available unless explicitly stated otherwise in the specific service agreement.

1.2 Products: Refunds for physical or digital products, such as software or educational materials, may be available based on certain conditions outlined below.

2. Refund Requests

2.1 Timeframe: Refund requests must be submitted within [7] days from the date of purchase. Any requests made after this timeframe may not be eligible for a refund.

2.2 Contact Information: To request a refund, please contact our customer support team at [email address] or [phone number]. Provide your order details and a clear explanation of the reason for the refund request.

3. Refund Approval

3.1 Assessment: Each refund request will be assessed on a case-by-case basis. We reserve the right to evaluate the validity of the request and determine whether it meets the eligibility criteria outlined in this policy.

3.2 Refund Decision: Upon review, we will notify you of our decision regarding the refund request. If approved, the refund will be processed using the original payment method used for the purchase.

4. Refund Conditions

4.1 Defective or Damaged Products: If you receive a defective or damaged physical product, please notify us within [7] days of receipt, providing relevant details and supporting evidence. We may offer a replacement or initiate a refund, depending on the circumstances.

4.2 Non-Delivery of Products: In the event that a digital product is not delivered to you within the specified timeframe, please contact our customer support team. We will investigate the issue and, if appropriate, provide a refund.

4.3 Dissatisfaction with Services: If you are dissatisfied with our services, please contact our customer support team to discuss your concerns. Depending on the circumstances, we may offer alternatives, revisions, or a refund at our discretion.

5. Non-Refundable Items and Services

5.1 Certain products or services may be marked as non-refundable, and no refunds will be provided for these items unless explicitly stated otherwise in the specific product or service agreement.

6. Changes to the Refund Policy

6.1 HilliantGroup.in reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on the website.

Please note that this Refund Policy is in addition to any statutory rights you may have as a consumer, which may vary based on your jurisdiction.

If you have any questions or require further clarification, please contact our customer support team for assistance.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• In case of any Refunds approved by the Hilliant Research And Technology Private Limited, it’ll take 1-2 days for the refund to be processed to the end customer.